We are collaborating with Printful to print and deliver the items from our store. We, ENML Co design the products for the store and Printful, makes and delivers them. “Return Policy” is based on Printful’s “Return Policy”. We are unfortunately unable to provide returns, refunds or exchanges, unless a product is damaged (as reviewed by Printful).
We only replace (exchange) items if they are defective or damaged. To be eligible for a exchange of a damaged good, clear pictures of the item must be taken and emailed to (firstname.lastname@example.org) and will be reviewed by Printful. We will send a return merchandise authorization (RMA) number to be exchanged with the same item.
ALL SALES ARE FINAL as each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email: email@example.com within 14 days. We DO NOT accept returns or replacements in the case where the customer has a buyers remorse or needs a smaller/larger size or a different colour.
Once you have clicked on the "complete order" button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email firstname.lastname@example.org as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
ENML Co online store operates with Printful, a custom print fulfillment services. It is the CUSTOMER'S RESPONSIBILITY TO FILE ANY CLAIM WITH A SHIPPING CARRIER for a lost shipment if carrier tracking indicates that the package was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
ENML Co will work with Printful to review replacement/return requests only if:
(a) a product is damaged, or there is a print error
(b) ENML Co receives a complaint with pictures (email@example.com) within 7 days from the day the product was delivered to the customer.
Reasons for Returns
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful headquarters. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to the Printful head quarters and you will be liable for the cost of a reshipment to you.
We only replace items if they are defective or damaged. Printful do not offer any refund orders for buyer’s remorse, or for size exchanges as each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size. If you need to exchange a defective or damaged item for the same item, send us an email firstname.lastname@example.org get the return merchandise authorization (RMA) number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.